What keeps me coming back is the outstanding customer service they provide. I have been purchasing from three different online airsoft stores and by far, AirsoftStation is the superior experience.
On my first order with AirsoftStation, I had a small issue (simple product mix up) with one of my items and they went above & beyond to resolve it. They apologized to me, sent me the return label and expedited the correct product, all the while keeping me informed every step in the process. Wow!
AirsoftStation’s online inventory is up to date, their prices are competitive and they take care of their customers. Seriously, how does an online store improve on an already great experience?
They have earned my future business. :-)
Shaun P - AZ
I just wanted to extend my thanks to all of you at Airsoft Station for the great customer service and product availability you provided to our group. You were able to provide our large group with the required equipment for a large scale MilSim game and without your professionalism and willingness to support our hobby and community we couldn't have been prepared as well as we are. Thanks again and we all look forward to working with Airsoft Station in the future.
Thanks a bunch Airsoft Station!!! Amazing service, awesome shipping time, great products! Looking forward to buying again!
When I last got something from your site, your Customer Service was the greatest. I'm so glad I bought airsoft guns & equipment from you guys. You guys rule! I cannot wait to buy more equipment from your site!
Airsoft Station For the Win!!!!!
I just wanted to thank you guys for your service... The order arrived exactly in one week, which is pretty amazing (given the fact that I'm in another country). The gun works perfectly and I'm very satisfied with your personalized service. Definitely looking forward to buy again from you if need to... Thanks again! Here you have another satisfied costumer
Thank-you for your personal, and prompt service. Airsoft Station had the rifle and ammo I was looking for, the technical knowledge to suggest the correct aftermarket accessories including a battery and magazine, all at the price I was looking for.
Lucas - WI
Thank you so much! The order was received right when expected. Great shipping speed and the package arrived as expected. Great prices + great service = Excellent site.
I purchased the AK-47 AIMS by Cybergun. Works as advertised. Shipping was a breeze. No complaints here! Wonderful piece of quality equipment but for the sights being WAY off.. Ofcourse you can put so much down field everyone is gonna duck anyway. Thanks Airsoft Station. Exceeded my expectations.
I just wanted to say thanks for the great service. My order was shipped promptly and delivered a day earlier than expected. Everything arrived in wonderful condition and I couldn't be happier with my purchase. I called your customer service to ask a couple of questions and was greeted by a pleasant and helpful person who was able to quickly answer my questions. I greatly appreciate the level of service your store has provided. Thanks again!
Thank you very much,
I am definitely a happy customer and will be continuing to buy my Airsoft products from your site.
You are the greatest airsoft website i have ever seen. Great shipping, customer service, and great prices
I would like to thank you guys, i ordered the tactical force co2 pistol with 5000 .20bb's and 15 bottles of co2 and it got to me 1 day after i put the order in, i was expecting a week and it just blew my mind how fast it shipped because i selected 5-7 days ground. Thank You.
Everything has arrived safely, intact and on time! Great customer service. Thanks for all the help. I've recommended you guys to all of my friends.
DJ - FL
This website was one of the best, fastest and easiest place to get my airsoft gun. Although the scope I got was a bit on the bad side, for the price everything on this site was amazing. I would highly reccomend it to anyone in the world!!
Nate - NJ
I recieved the leapers quick aim red dot sight three days BEFORE it was supposed to come. it works great and ajusting it is easy. airsoft station is the first succes i've ever had with buying airsoft guns online.
Thank you for your awesome service and smooth and speedy resolution to an issue that is no fault of your own. You've earned our continued loyalty! You are what you say you are!
Bob - MO
I ordered two products from this company for my son's Christmas present. He chose exactly what he wanted, and I ordered it online. Ten minutes later I got a call on my cell phone from the sales representative letting us know that the items that I ordered were not going to arrive in time for Christmas. They called to make sure that we knew and if we needed something by Christmas they offered to help us choose another product that would be comparable.
My son wanted the items that he chose and understood that he would not get them on Christmas.
To our surprise, the items DID arrive before Christmas, despite the fact that they said that they would not arrive until close to January 1st. My son was so excited!
Thanks so much for the fantastic service!
Thank you very much Rick. I just wanted to make you aware that I am very happy with your site. My friend had me buying from ------ --- and I had always thought they were a rip off, then I discovered you guys and I am very satisfied with your prices and service.
Ryan - NJ
Thank you so much for your prompt and resolute answer. I appreciate the fast turn around to my question and will def recommend you as well as use your company in the future!
Super fast shipping. One of the cheaper sellers of this product (the cheapest that looked like a professional establishment). I could totally see buying another laser from them--if it'll hold up to the kick of my AK47 (not airsoft).
Joseph - FL
Very Good selection, i actually had trouble picking out the gun i wanted, they were all so good! Good variaty of accesories (i.e. sights, straps etc.) Great website if i buy another gun i would definitely use this website.
David - NJ
THANK YOU VERY MUCH!!!
Thomas - FL
Thanks a bunch, your customer service is fantastic!!
Alex - CT
I'd like to say that I am very happy with my order and Airsoft Station's prompt shipment.
Joe - OH
Thanks! You Rock
Shane - WA
Awesome! Thank you for your attention to this matter. I look forward to getting the new one.
Barb - IA
Cheapest price I could find online, way cheaper than where I could buy it in store. Great selection, keep up the good work.
Nathan - CA
Hi Kelsey It seems as though we figured it out and it is working. Thank you for your prompt response.
Karen - MA
I honestly dont like ordering online but I just about have to to get my airsoft supplies, but airsoft station made it easy so it wasn't that bad thanks.
Kyle - OH
thanks Kelsey! we got it!
Penny - CA
I just want to let you know how much I appreciate the very professional handeling of my recent order. You treated me like I had placed a $1,000.00 order. In fact my order was very small and I ordered only two accessories for my Airsoft Ika Zuchi. You shipped one part as soon as you could and the other when it came in. The extra double shipping costs were apparently absorbed by you. The items were packaged very well and the quality of the pieces were first class. In spite of a silght delay on the back ordered part (two day) the overall order was processed very quickly. I had a very unfortunate experience with another dealer that still owes me $10.00 and I'm so diappointed on them that I will not even go back to them for the refund. In this day and age it's refreshing to find a dealer that cares about customer service. You have all of my future business and have earned it.
Great product, communication and shipping will do busy w/ again A+
Thank you very much.
I just wanna say that I appreciate the extra step. Because a lot of airsoft sellers refuse to mark their package for custom purposes. So thank you!.
René - QC
Thank you for following up with us, We received our new gun yesterday and my son was thrilled. He has introduced your company to a lot of his friends and I believe they have or are about to order.
All the best,
Jeffrey - NJ
You've got a great site and personal service to go along with it. I was simply in a time crunch due to an upcoming birthday. Otherwise, would have been more than happy to wait! Will purchase from you again.
Domenic - AZ
Thank you so much for your excellent cooperation with this whole thing between guns that aren't in stock and lost orders [by the shipping company]. I was impressed when I heard that your customer service and support was second to none and even more so when I heard that you were willing to cut the price for the Lycaon and extra mag combined down to the same price as the Broxa. The gun I received was in flawless working condition with a few minor adjustments to the gearbox and motor. Excellent power and ROF, it impressed a buddy of mine so much that he intends to order a Broxa from you ASAP.
Tim - NH
Thank you for the wonderful information and prices you gave me. If it wasn't for the info and MAJOR discounts i wouldn't get the Ak-47 round drum and own all my friends. Thanks
Kevin - TX
When I first ordered off the site it wouldn't send to my address BUT thanks to you amazing staff it wasn't a problem for much longer. the man on the phone was very patient with me and I am VERY thankful for that. not only was your customer service fantastic it was also FAST, other sites you wait and wait but here I got on with someone in seconds! I will be ordering here from now on. thank you very much for your fast and kind service!