Canadian shipments are covered under our straightforward return and warranty policy. Depending on the product, we will be able to accept items that fall within the returns or the warranty period.
Before returning an item to Airsoft Station, you MUST receive an approved RMA with instructions to follow. Any item that is returned without an approved RMA may be refused or returned to the sender at the sender’s expense. This is a temporary return solution, we are working on improving this process to make it as seamless as possible.
Note: If you wish to return an item, return labels are not provided by Airsoft station for international customers. Once you start a return process, please provide us with the return tracking details.
We can only approve products for a refund for the following reasons:
An approved return that is unopened or in like-new condition, with all original parts, accessories, tags, labels, stickers, etc. Must meet 30 days return period to be eligible. Please note that postage is non-refundable.
An approved claim that was lost or damaged in transit by the shipping company.
If you received a product that ended up being defective, please reach out to our customer service team immediately so we can provide troubleshooting options.
The following will void your warranty and ability to return an item:
•Attempting to disassemble, upgrade, repair, or alter the product in any way. This includes the removal of the federally mandated orange tip, any warning/safety labels or markings, for any airsoft guns.
•Use of low-grade BBs. Do not use 0.12g BBs in any airsoft guns other than low-end, entry-level plastic guns (aka LPEGS). Using low grade BBs or BBs lighter than 0.20g BBs in any metal gearbox or competition level gun will cause damage to the gun and void all warranties and possibility of return. Airsoft Station does not cover internal warranties on guns damaged by the use of 0.12g BB.
•Due to the nature and use of airsoft products external damage and/or wear and tear is not covered under warranty of any product.
•Batteries that are not charged using a smart charger are not covered under warranty. A smart charger is required to safely charge all batteries.
• Use of LiPO/LiFE/Li-Ion or any other high voltage/current batteries in guns not specifically advertised by the manufacturer as "LiPO, LiFE, or LiION-Ready".
• Garments or Tactical Gear/Apparel that is soiled or missing its original tags. Soiled garments or those with tags removed will not be accepted under any circumstance and can be returned to the buyer at the buyer's expense.
• We will attempt to contact you via the email address provided on the order. If we are unable to get a response, any items that cannot be returned or are refused by the customer will be treated as abandoned and will be discarded by our staff without issuing a refund.
• Any upgrade, repair, or maintenance parts that are opened and/or show clear signs of use are not eligible for a refund of any kind.
For Shipping damage, Lost package, and missing items. Please refer to our claims policy.