Warranty & Return Policies

Return Policy:

All our products fall into one of five return categories, unless otherwise specified. The return policy is listed on the product page for each item.

An RMA # is required for all returns. To obtain an RMA # please log in to your account and submit a return request.  If you do not have an account with us, you can contact us through our contact page.

The return policy and warranty policy starts at the date of delivery for all return categories.

Extended Holiday Return Policy

All orders placed between November 22nd and December 24th will have their return and warranty policy extended to start on December 25th.

 

Return Category Description
30 Day Return

• Item may be returned in new, unopened condition for store credit or refund within 30 days.
• A minimum 15% restocking fee is applied to all items not returned in new condition with all original packaging and accessories.

30 Day Warranty

• Items found to be defective can be returned for repair within 30 days of delivery.
• If a repair is not possible a replacement will be sent.
• We will cover return shipping on items reported as defective within 15 days of delivery (contiguous 48 states only). After that, the buyer is responsible for covering return shipping costs.

45 Day Warranty

• Items found to be defective can be returned for repair within 45 days of delivery.
• If a repair is not possible a replacement will be sent.
• We will cover return shipping on items reported as defective within 15 days of delivery (contiguous 48 states only). After that, the buyer is responsible for covering return shipping costs.

60 Day Warranty

• Items found to be defective can be returned for repair within 60 days of delivery.
• If a repair is not possible a replacement will be sent.
• We will cover return shipping on items reported as defective within 15 days of delivery (contiguous 48 states only). After that, the buyer is responsible for covering return shipping costs.

Parts

• Within 30 days of delivery, internal and external parts can be returned for store credit or refund if returned in brand new condition only.
• Used parts cannot be returned for any reason.

14 Day Warranty / 14 Day Return

• Item may be returned in new, unopened condition for store credit or refund within 14 days of delivery. A minimum 15% restocking fee is applied to all items not returned in new condition with all original packaging and accessories.
• Opened items found to be defective can be returned for repair, replacement, refund, or store credit within 14 days of delivery. All original product packaging must be returned to receive a store credit or refund.
• We will cover return shipping on items reported as defective within 14 days of delivery (contiguous 48 states only).
• We cover the cost of shipping for the repaired or replaced item within the USA only.



The following will void your warranty and ability to return an item:

  • Attempting to disassemble, upgrade, repair, or alter the product in any way. This includes the removal of the federally mandated orange tip.
  • Use of low grade BBs. Do not use 0.12g BBs in any airsoft guns other than low end, entry level plastic guns. Using low grade BBs or BBs lighter than 0.20g BBs in any metal gearbox or competition level gun will cause damage to the gun and void all warranties and possibility of return.
  • Removal of SB199 Compliant Markings for any airsoft guns on all orders to and from the state of California.

 

 

 

Due to the nature of airsoft products, warranties cover internals only. External damage to airsoft guns is not covered.

Some AEGs come with a starter battery and charger. These are meant for testing purposes only and are not covered by the gun’s warranty. We recommend replacing these items with a high-grade battery and smart charger.

All sales are final on boneyard items. All boneyard items are assumed to be broken or defective in some way. Absolutely no warranty is offered on boneyard items.

Tactical Gear and Clothing can be returned for a refund or store credit as long as the items are returned in brand new, unused condition, with all original tags and packaging. Soiled garments will not be accepted under any circumstance and can be returned to the buyer at the buyer's expense.

Free shipping is available for street addresses within the USA.  Free shipping is not offered for orders shipping to Hawaii, Alaska, or any PO Boxes.

Shipping charges are non-refundable. Returned orders which received free shipping will receive a refund or store credit less the original shipping cost that was charged to us by the shipping company.

We cover return shipping on defective items only, according to the categories in the chart above. The buyer is responsible for covering return shipping costs in all other cases. All defective items are inspected by our technicians. If we covered shipping on an item found not to be defective the return shipping costs will be charged to the buyer.

All returns will be processed within 2 weeks from the moment we receive all the item(s) back.

Orders that are refused or undeliverable as addressed will be charged shipping both ways, as well as any additional fees charged by the delivery company. NO EXCEPTIONS.



Shipping Damage:
In the unfortunate case that an order should arrive with shipping damage we require that the damage be reported to us within 5 business days of delivery. We will gladly assist you by filing a claim with the shipping company for the damages caused. All original shipping and product packaging must be kept intact for the shipping company to complete the claims process. We understand that these situations can be frustrating and apologize in advance for any inconvenience caused. We will do our best to make sure that your shipping claim is handled correctly and that a replacement be shipped out as soon as possible.

Lost Packages:
If you believe that your package has been lost by the shipping company please notify us right away. If the tracking information shows that the package has been delivered, we must be notified within 5 business days so that we can notify the shipping company. We will send out a replacement if the shipping company is unable to locate the package and confirms that it has been lost. Packages that have been signed for can not be reported as lost, the signature obtained at the delivery address is proof of delivery.

Missing Items:
If items are missing from your package this must be reported to us within 48 hours of receipt of the package so that we can look into the issue.

Order Cancellation Policy:


We reserve the right to cancel any order for any reason we choose.

If you need to cancel your order we can do so if it has not already been shipped. In most cases, the order can be canceled before shipping. However, it is possible that the order is shipped before we get your message. In that case a return request must be submitted. Upon request we can try to have the delivery company re-route the package back to our warehouse, but this will incur additional fees.

All canceled orders will be immediately refunded once the cancellation has been confirmed.

All In-Store Pickup/Local Pickup orders that have been marked as Ready for Pickup and not picked up by the customer for 30 or more days will be cancelled and a restocking fee applied. Airsoft Station employees will attempt to contact the customer as a courtesy reminder using the customer's provided telephone number two weeks after the order has been prepared and the initial email notification has been sent. A final 1 month reminder will be performed via telephone and at that time if the customer does not make arrangements to pick up or have the order shipped to them the order will be cancelled and a restocking fee applied.

 

Item Availability:


In stock items will be marked as "IN STOCK" Items marked otherwise are not in stock or are special order items which take longer to ship out. Most of the time in-stock orders will ship out the next business day but it may take up to three business days before an in stock order ships out.  
Pre-Order items are expected to arrive at our warehouse within 2 weeks. This timeline is usually accurate but delays can occur so this is not guaranteed.

Payment:


We accept Visa, MasterCard, Discover, American Express, and PayPal. Payment options are selected at checkout. If you check out with PayPal the payment will be sent to "Mayer Enterprises LLC."

Credit cards are charged at the time of checkout.

The charge on your credit card statement will appear as AIRSOFTSTAT.

This policy is subject to change at any time and at the sole discretion of AirsoftStation.com.

Chargeback Policy:

All fraudulent chargebacks are investigated and will be prosecuted to the fullest extent of the law.

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