Returns / Warranty Policy

• The return policy is not the same for each item. The policy for each item is shown in the item description right above the price.
• All returns require an RMA #. To obtain an RMA # contact us by sending an email by clicking here.
• All products marked with "Return Policy: 30 Day Money Back" qualify for our 30 day guarantee. Within 30 days of receipt of your order, you may return any item in new condition, with its original packaging and any accessories for a full product refund.
• Products marked with "Return Policy: 14 Day Warranty" are covered by a 14 day manufacturer's warranty. They are not eligible for refund. Contact us for warranty instructions.
• Products marked with "Return Policy: TSD 30-Day Warranty" or "Return Policy: TSD 60-Day Warranty" have a 30 or 60 day warranty through TSD. We cannot give refunds on these products and you must contact TSD for warranty issues through airsoftsd.com
• Products marked with "Return Policy: 7 Days" have a 7 Day warranty starting at the time of delivery. We will replace or refund you for any defective products received but contact must be made within 7 days of delivery. To ensure that we receive your message we recommend that you use our RMA Request form found here.
• Products that are not covered by our 30 day guarantee will only be accepted for refund if they are still in their unopened original packaging. In that case an RMA request must be sent within the warranty period.
• Shipping charges are non-refundable. Returned orders which received free shipping will receive a refund less the cost of shipping.
• Items that are opened, used, not in original packaging or otherwise not in new, sellable condition are subject to a minimum 15 percent (15%) restocking fee.
• Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product.
• All exchanges and refunds will be processed within 2 weeks from the moment we receive all the item(s) back.
• No returns on items due to breakage or wear & tear.
• Customers are responsible for paying all shipping charges to return an item to us. We will cover the cost of shipping replacement merchandise back to the customer.
• Removal of the orange tip on any airsoft guns voids all warranties and possibilities of return.